Frequently Asked Questions

Published rate sheets show heavy hook-ups around $450 plus about $9.50 to $10 per mile, recovery with a heavy wrecker around $350 to $850 per hour, and rotators around $790 to $1,500 per hour. Your price depends on the unit, the scene and the distance. We give a written estimate.

The dispatcher gives you an honest arrival estimate on the call, based on where you are and what equipment you need. We do not promise a number before we know your location.

Road, direction and mile marker or exit; unit type and weight class; whether it is loaded and with what, including hazmat; what is wrong; and who is paying: driver, fleet, insurer or broker.

Yes. Tell us what is on board and the gross weight. Sometimes the load has to be transferred first, and we plan for that before the unit is lifted.

Yes. Winch outs and oilfield truck recovery are a regular part of the work in this region, from soft shoulders to lease roads and field edges.

I-44 from Wichita Falls to the Red River, U.S. 287, 277, 281 and 82, and the state and farm roads around Wichita, Archer, Clay and Wilbarger counties.

We handle heavy and medium duty units. Give dispatch the unit type and gross weight, and whether it is loaded, so the right wrecker is sent.

Passengers should be moved to a safe place first. Once the bus is empty and secured, we tow it. For a stranded group, tell dispatch how many people are aboard.

Yes. Hook-up, mileage, time, extra equipment and storage are listed separately, and insurers and fleets get it in writing.

Dispatch answers 24/7. After-hours rates can apply, and the dispatcher will tell you.

Yes, if the weight fits the wrecker we send. Tell dispatch the gross weight and what is on board. Some loads need to be split.

We send a service truck when the tire can be changed safely on scene. If not, we tow.

Give dispatch the direction and mile marker or exit. The dispatcher gives an honest arrival estimate once they know where you are.

Tell us on the first call. It affects how fast the job moves and whether the cargo needs to be transferred.

Usually, yes. Tell dispatch the lease name, county road, gate and nearest town. If the road will not hold a heavy wrecker, we plan a different approach.

Tell dispatch right away what is in the tank and how much. A leak changes the plan, and the operator may need to be notified.

It varies: the driver, the trucking company, the operator or an insurer. Tell dispatch who to invoice.

Yes. Rollovers need uprighting equipment and careful rigging, especially when the tank is loaded.

Often, because it is a shorter job. But an involved pull can run by the hour. Dispatch will tell you which it sounds like.

Yes, if the wrecker and line are rated for the weight. Tell us the gross weight.

No. Spinning wheels dig the unit in deeper and can damage the drive line. Stop, set the brakes and call.

Yes. Give dispatch the direction and mile marker or the nearest town so we know which side of the road you are on.

Yes. A Class A is a heavy tow. Give dispatch the length and weight if you know them.

Policies on riding in the tow truck vary by unit and insurer. Ask dispatch, and plan for a ride or a shuttle to a motel.

Tell dispatch. The car may need a second unit or a separate hook-up.

Many policies and roadside plans include it. Have the claim number or plan information handy.

Yes. It can be winched onto the trailer. Tell us if the brakes are locked or the tracks are seized.

If the load is over legal width, height or weight, yes. We tell you early so the move is planned correctly.

Type, operating weight, dimensions with attachments, current location, destination and whether it runs.

Usually. We may need a winch out first or matting. Tell dispatch about the ground conditions.